Customer Care FAQs

It is our goal to make your shopping experience with us as easy and enjoyable as possible. If you have questions, we hope you will find the answers you need in our FAQ's listed below. If, however, you need further explanation, please email our Customer Care Dept. at: info@aapcoonline.com, and we will be happy to assist you.

Getting Status on an Order

To determine the status of your current order, please email our Customer Care Dept., and we will strive to respond to your inquiry within 48 hours..

Top of Page

Returns & Exchanges

We stand behind our service, our products, and our customers and we believe you will be satisfied with your purchase. Returns are accepted only when an incorrect product is shipped. All returns must be completed within 30 days of the original ship date.

Top of Page

Payment Options

For retail customers, payment is due when the order is placed. We accept MasterCard and Visa. Credit terms of 30 days is available for wholesale customers (retailers and healthcare professionals), upon approval by completing our credit application.

Top of Page

International Orders

AAPco currently ships to Canada and South America, but please feel free to email us for special international requests.

Top of Page

Shipping Methods

Orders are shipped by UPS or USPS. For in-stock items, regular ground delivery is available every business day. Next day and second-day delivery is available for an additional fee.

If you have questions about your order, please email us at info@aapcoonline.com.

Top of Page

Making Changes to an Order

While placing your online order, you can easily change the quantity of an item by going to Shop Online, and clicking on the "Remove" link, located at the far right of the item you wish to change.

If you have already Checked Out and the order has been placed, you will need to contact our Customer Care Dept. directly, to make any changes to your order. Please email us immediately at: info@aapcoonline.com so we can expedite your change.

Top of Page

Changing Your Address or Email Address

If you need to change your Billing Address, Shipping Address, or Email Address, please email us promptly at: info@aapcoonline.com so we can process your request.

Top of Page

Contact Us

We hope you enjoy your online shopping experience with AAPco. We value you as our customer and we thank you for choosing us as your nutritional supplement source. Should you need to contact us, we can be reached Monday - Friday, 8 am to 6 pm, at:

Corporate Office:
American Accepted Products Co.
9233 Southern Breeze Drive
Orlando, FL 32836
407-351-6685
407-351-6671 (fax)
info@aapcoonline.com

Distribution Office:
American Accepted Products Co.
4626 Lori Lane
Pace, Florida 32571
800-551-2393
850-994-4434
850-994-4331 (fax)